Telehealth

Telehealth at Good Health NC will give established patients a secure way to meet with their clinician by video without driving to the office. At launch, telehealth will be available for:

• Chronic condition follow-ups — diabetes, hypertension, cholesterol, and thyroid disease check-ins between in-person visits
• Medication management — dose adjustments, refill reviews, and side-effect check-ins
• Mental health follow-ups — ongoing visits for anxiety, depression, and related conditions once established
• Lab reviews — going over recent results and next steps without a separate trip in
• Minor acute concerns — when a phone-and-video conversation is enough to determine the next step

Visits are conducted on a secure, HIPAA-compliant platform from your phone, tablet, or computer. The MedlinePlus telehealth overview is a useful patient primer on how virtual visits work.

At launch, telehealth will roll out first to an initial vertical of approximately 600 established primary care patients with stable, well-managed chronic conditions. This deliberate pilot lets us:

• Refine workflows with patients who know us
• Confirm the technology platform performs well across devices and connection types
• Build experience with virtual prescribing, documentation, and clinical decision-making before scaling

Once the pilot is stable, telehealth will open to the rest of the practice. If you'd like to be considered for the initial rollout, mention telehealth interest at your next visit or sign up for updates below.

Telehealth works well for some visits and not for others. A general framework:

Good fits for telehealth:

• Established patients with stable chronic conditions
• Medication follow-ups and dose adjustments
• Mental health follow-up visits
• Reviewing recent labs and imaging
• Quick clinical questions that don't need an exam

Not appropriate for telehealth — come in instead:

• First-time visits and establishing care
• Annual physicals
• Any visit requiring labs, an EKG, imaging, or a hands-on exam
• Acute illness or injury — that's walk-in urgent care
• Anything urgent or potentially serious

If you're not sure, we'll help you choose at the time you book. Sometimes the right answer is a quick virtual visit followed by an in-person follow-up. Medicare and most major commercial insurers cover telehealth at parity with in-person care; the CMS telehealth coverage guidance is the most current reference for Medicare specifically.

Telehealth is on our roadmap for launch in the months following the practice opening. To get notified when it goes live:

1. Become an established patient — telehealth will be available first to existing Good Health NC patients
2. Sign up for practice updates through our contact page and we'll email when telehealth opens
3. Ask at your next visit — we can flag your chart for early telehealth access

Until then, all visits — primary care, urgent care, and mental health — are in person at 330 Sugar Magnolia Ln, Knightdale, NC 27545.